This website https://www.heatherrobertsoncounselling.com ("Website") is maintained and authored by Heather Robertson Counselling. This privacy and cookie policy ("Privacy Policy") will explain how Heather Robertson Counselling ("Business") uses the personal data collected from you when you use the Website.

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What data is collected?

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When you use the Website, certain data is automatically collected. For example, your IP address; browser type; pages visited; duration of visit; date and time of visit; operating system type. You cannot be personally identified through this information. 

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Depending on your interaction with the Business and its services, some additional data may be collected. For example, if you voluntarily submit information to the Website using the contact form, information such as: your name; email address; telephone number; information regarding your motivation for using this service may be collected. 

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How is this data collected?

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You directly provide the Business with most of the data the Business collects. The Business collects data and processes data when you:

• Voluntarily complete a contact form;

• Contact the business via email.

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Why is this data collected?

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The Business collects your personal data (as outlined above) in order to:

• Operate and maintain the Website;

• Respond to your enquiry where necessary, as you have consented for the business to contact you;

• Contact you with details of the services that you may have a legitimate interest in;

• Evaluate your interaction with the services for the purposes of improvement and product development;

• Ultimately, to enable provision of counselling services.

 

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Your rights and managing your own data:

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Every user is entitled to the following:

• The right to access: You have the right to request copies of your personal data from the Business.

• The right to rectification: You have the right to request that the Business correct any information you believe is inaccurate. You also have the right to request the Business complete any information you believe is incomplete.

• The right to erasure: You have the right to request that the Business erase your personal data, under certain conditions.

• The right to restrict processing : You have the right to request that the Business restrict the processing of your personal data, under certain conditions.

• The right to object to processing: You have the right to object to the Business processing of your personal data, under certain conditions.

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If you make a request, the business has 30 days to respond to you. If you would like to exercise any of these rights, please make a request in writing by emailing: heather_robertson_counselling@outlook.com.

 

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Retention of data:

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Automatically collected data will be recorded indefinitely. 

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Any data that is voluntarily submitted (e.g. via the contact form on the Website) will be stored:

• In a secure email account [Microsoft]; and

• On the host site of the Website [Wix].

This data will be kept for the duration needed to provide the service to you. ​

 

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What is a cookie?

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Cookies are small text files that are downloaded by and stored on your electronic devices (e.g. phone, laptop, tablet etc.) when you visit a website. Cookies are used to help the Website owner (in this case; Heather Robertson Counselling) provide you with a smooth experience whilst you navigate your way around the site.

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Heather Robertson Counselling uses cookies to:

• Ensure our website works effectively;

• Collect anonymous data to gain insight into how people access and use our website.

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Heather Robertson Counselling does not use cookies to collect any information that could personally identify you.

 

For more information on cookies and how to manage them, you can access http://www.aboutcookies.org.uk/

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Copyright​

 

The design, copy / text, graphics, images, used in this website are the copyright of Heather Robertson Counselling. Any unauthorised reproduction of the contents of this site without prior permission of the author and owner (Heather Robertson) is strictly prohibited. 

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Changes to this policy

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The business keeps its Privacy Policy under regular review and places any updates on this web page. This Privacy Policy was last updated on 23 March 2026.

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If you have any questions about our site or Privacy Policy, please contact us via email at: heather_robertson_counselling@outlook.com.